CUSTOMER CARE
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Shipping & Delivery

Estimated Arrival Time

Area Payment Clear Est. Arrival Time
Klang Valley1 Before 2:00 p.m.
After 2:00 p.m.
1 - 2 days*
1 - 3 days*
Northern & Southern1 1 - 3 days*
1 - 4 days*
East Coast1 1 - 5 days*
1 - 6 days*
Personal Pickup Before 5:00 p.m.
After 5:00 p.m.
Same day (pickup)**
Next day (pickup)**
FREE installation if drive through our store 2

*  Excludes weekends and public holidays.
*  If a business day is a holiday, the order will ship on the next non-holiday business day.
** Store operating from Mon – Sat ( 10.00 a.m. – 7.00 p.m. ), excludes sunday and public holidays.
1  NO battery installation provided for all battery ship out.
2  FREE battery installations are based on vehicle type and judgment of us from time to time.

Door to Door Shipping

We offer door to door shipping to most locations in Malaysia with tracking available. If you live at outskirt area, please allow a bit of extra time.

In a few locations around Malaysia we don't offer a shipping option. This is because the current shipping services in those area aren't reliable enough to handle heavyweight items, or there are currently no options available in that area.

Are OOISAY ship batteries to East Malaysia?

We ship to East Malaysia for bulk or commercial order customer.

For single item shipping, do email our support team and we'll help you with the rest.

Can I purchase online, and personal pickup at OOISAY store?

Yes. Not only that, we also provide FREE battery installation if you drive through our store. Check out our store location.

FREE battery installations are based on vehicle type and judgment of us from time to time.

Returns & Exchanges

Returns

All our battery products come with a manufacturer warranty. Thus, we do not accept returns & refunds.

We're pretty stringent with our quality control, but occasionally something might slip through the cracks. If something goes awry down the track, be sure to let our support team know via info@carbattery.com.my.

Exchanges

If your product is faulty upon shipment received, or we sent you an incorrect order by mistake, send it back to us within 3 days. We will ship back the correct item to you at no charge.

Please return your item in original condition, and in the original OOISAY packaging.

If you made an error when purchasing online, and it's still within 3 hours of placing your order, contact our support team right away and we should be able to adjust your order before it leaves our hands. We like to reduce unnecessary shipping (and save you unnecessary costs) where possible.

Orders

Order Tracking

All door to door shipped orders can be tracked online. You can find your tracking number two ways:

  1. Check the shipping confirmation email we sent you. The email will contain a tracking link if there's one available.
  2. If that doesn't work:

  3. Email our support team and quote your order number. We'll help you with the rest.

What if my order doesn't arrive?

Our aim is to have your items shipped to you as fast as possible. If your order doesn't arrive within the maximum estimated timeframe. Simply email our support team with your order number & details.

What should I do upon receiving the shipment?

Please check our OOISAY security seal are not tamper upon deliver to your hand. If yes, make sure shipment content is new before received. Please refuse to accept the shipment once found suspicious.

Can I add items to my order after I have hit the place order/confirmation button?

If you want to add an item to your order please email our support team within 3hrs of your purchase and we'll do what we can to adjust things.

Can I purchase with OOISAY without creating an account?

No. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us.

All your personal and address information will be automatically retrieved from your account.

Payment

What currency can I pay in?

All transactions are processed in Malaysia Ringgit (RM).

What are my payment options?

We happily accept Mastercard, Visa, Fund Transfer (Online or Offline) or Cheque.

Is it any charges to use Mastercard, Visa?

Yes. There will be 4% surcharge when using online credit card (Mastercard, Visa). You will see the exact charges that you will be paying during checking out.

Which bank can I fund transfer to?

PUBLIC BANK MAYBANK OCBC BANK

Acc. Name: OOISAY DOTCOM
Acc. No: 3158714414


Acc. Name: OOISAY DOTCOM
Acc. No: 514208615747


Acc. Name: OOISAY DOTCOM
Acc. No: 1091017848

For online or offline fund transfer, items shall be shipped only after the payment has been cleared.

When the payment is successfully made, please email us a screenshot of the payment details page to info@carbattery.com.my together with the order number.

I've made a fund transfer and I still haven't gotten my confirmation email?

You should receive your confirmation email within 12hrs (in working days) from making the payment & sending in the payment slip to us. If you've not received the email, please contact our support team.

I'm paying by cheque, who should I pay to?

The cheque must be crossed and made payable to OOISAY DOTCOM.

Items shall be shipped only after the cheque has been cleared. For local cheque (Malaysia), it normally takes about 2 to 3 business days for clearance.

Is it safe to use my credit card on your site?

Yes! Your credit card information is secured and safeguarded when shopping at OOISAY. All information are encrypted and sent through secured and protected channels. OOISAY is employing iPay88 as our payment gateway.

I came across the name iPay88 in OOISAY, what is iPay88?

OOISAY accepts online credit card payment using ipay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. iPay88 also uses 3D secure where extra authentication from the bank is required.

Why do I have iPay88 (M) Sdn Bhd in my credit card transaction records rather than OOISAY?

Do not worry because our payment gateway partner, iPay88 (M) Sdn Bhd collects payment on behalf of OOISAY.

My computer froze while processing payment. How will I know if my payment went through successfully?

When you submit your payment details, the iPay88 payment service will request authorization from your Card Issuer and carry out any fraud screening checks on OOISAY. Depending on the outcome of the authorization request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.

A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with OOISAY. It will be sent by iPay88 to the email address you have provided when entering your payment details.

If you receive more than one email and you have only made one purchase, please contact info@carbattery.com.my and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.

Warranty

" A customer with a "bad" battery typically expects something to be done about it immediately. The customer may not understand that the battery may be "good" but simply discharged. "

  1. Automotive battery is fully guaranteed against manufacturing and quality defect for a period of 6 months or 20,000km for Diesel vehicle, 12 months or 20,000km for Petrol vehicle from the date of purchase, whichever comes first.
  2. No warranty on any automotive batteries for taxi, NGV, driving school, racing, rally, drifting, track day experience driving, or any other form of competition use.
  3. Customer will be provided with the official warranty card by the manufacturer upon purchase. In case of a warranty claim, customer can choose to send the product directly to manufacturer or to OOISAY, at buyer's discretion.
  4. Kindly inform to OOISAY before send back item or else the warranty request will not be process.
  5. Customer are responsible for all goods sent until they arrive at our warehouse, and agree to assume the costs associated with returning your purchased item(s) to OOISAY.
  6. All suspected faulty battery will be inspected by battery manufacturer upon receipt.
  7. During the warranty process, customers have to address the non-battery situation.
  8. Warranty will void in any of the following events
    • Failure of the motorist to show a receipt as proof of purchase
    • Battery damage caused by collision and natural disasters, such as floods, fire, etc
    • Battery positive or negative poles/posts melted due to improper installation
    • Battery positive or negative poles/posts was found melted and re-build
    • Purchase date located at battery surface has been altered
    • Battery additive had been added & detected
    • Breakage of battery container or cover
    • Improper handling the battery positive or negative poles/posts during installation
    • Damaged to the battery caused by contamination of the electrolyte
    • Malfunction of your vehicle charging and electrical system
    • Battery faulty due to customer abuse or negligence, battery will be detain and prepared to verify as evidence. In this case, battery will not be return by battery manufacturer
  9. OOISAY reserves the right to have customer presented the vehicle when servicing is required.
  10. If any of the above events are not happen, the compensation will base on final decision by battery manufacturer.
  11. Customers are deemed to have read, understood and agreed to all term & conditions at the time of purchased.

What manufacturer replacement option we have?

  1. Cash replacement by prorated
    • Pro-ration is calculated from the date the battery was purchased.
    • Pro-rated cash replacement will refund to your OOISAY Account or bank account (within 1-14 working days).
    • Battery with 12 months warranty
      • Formula: (Cost of Battery Purchased / 365) * (365 - Days of Utilized)
    • Battery with 6 months warranty
      • Formula: (Cost of Battery Purchased / 183) * (183 - Days of Utilized)
  2. Battery replacement by prorated
    • Replacement battery warranty date is prorated, follow the date the battery was purchased.
    • Replacement with brand new battery and ship back to customer at no charge.
    • Replacement battery will be same brand; same model from initial battery, exchange will not be accepted. If the battery no longer in stock it will be replaced by another battery model of equal value.
    • Formula: Date of Battery Purchased + Warranty Services Time Utilized by Manufacturer

Manufacturer reject the claim, what should I do?

Once verified and agreed by battery manufacturer that faulty are cause by non-manufacturing defects, OOISAY will not replace any new batteries.

A rejected battery could be

  1. Ship back
    • OOISAY will ship back the rejected battery to you, and you agrees to assume the costs associated with returning the rejected battery.
  2. Scrap it & refund
    • Scrap the rejected battery with latest scrap price.
    • Refund to your OOISAY Account or bank account (within 1-14 working days).

How about postage charges?

Customers would have to bear the postage fees for shipping item(s) back to us during the warranty process. However, we ship back the replacement battery to you at no charge if replacement result is claimable. For more information, kindly email our support team.

How long will it take to process the warranty?

Standard warranty services response time by battery manufacturer is (5) weeks from the date we receive your return package.

How do I make a claim?

Please email our support team with your order details and a description of the fault or damage. Including the official warranty card by the manufacturer upon purchase will helps a lot in speeding up claims.

About Us

OOISAY® | Automotive Car Battery Online Retailer

Was established with the dream of deliver durable and lowest price automotive batteries for everyone.

The concept of OOISAY humble begins from the criticism, complaint of publics on the non-durable automotive batteries nowadays available in the market. To deliver durable automotive battery, since establish OOISAY adheres to traditional practices which only activated every single battery upon order.

To attain the lowest price, OOISAY continues to pave the way for low-cost through our innovative solutions, efficient processes and a passionate approach to business.

We in line with honesty is the best policy, and certainly to achieve public support and awareness.

Vision

To be the largest online automotive batteries in Asia and serving people who are currently underserved with shelved and non-durable battery.

Mission

  • To be the trusted leader automotive batteries online store
  • Maintain highest quality product, embracing technology to reduce cost and enhance service levels
  • To attain the lowest price so that everyone can enjoy

Contact Us

Customer Support

If you've bought a OOISAY product and it hasn't performed to expectations, or if you want to know more about the brand, send our support team a message. They like nothing more than making people smile and given half a chance will partake in some playful banter.

You can email us at info@carbattery.com.my

Store Location

3A, Jalan Helang Merah,
Kepong Baru Industrial Estate, Kepong,
52100, Kuala Lumpur, Malaysia.

Mon – Sat ( 10.00 a.m. – 7.00 p.m. )
Sun & Public Holidays ( Closed )

View map via Reach us by Google Maps - OOISAY Reach us by Waze - OOISAY

Sales

Store : +603 6272 4263
Fax : +603 6280 2269
Mobile : (012) 4466 775

Communities

We like to think that there is always a way for you to stay engaged and up to date with the latest OOISAY news. Visit our OOISAY Facebook.

Membership

Store Locator

Terms & Conditions

In General

Ooisay DotCom (OOISAY) own and operate this site. This document governs your relationship with OOISAY("Website"). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by OOISAY. OOISAY has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and OOISAY will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of OOISAY or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by OOISAY and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with OOISAY you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. OOISAY retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be OOISAY or may in some cases be a third party. Where a contract is made with a third party OOISAY is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law OOISAY and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect OOISAY's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trademarks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with OOISAY and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to OOISAY.

Indemnity

You agree to indemnify, defend and hold harmless OOISAY, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

OOISAY shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and OOISAY. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of OOISAY.

Privacy Policy

This privacy policy applies to the use of OOISAY.
We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site.

Log Files and Cookies

This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.

Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. Cookies are very small text files that are stored on personal computers for reference purposes.

We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your shopping cart items so you do not have to add to cart again as you visit our online store, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.

We have no access to or administration abilities over any cookies that are used by any advertisers on our site.

Links to Other Websites

This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our own site.

Registration and Use of Personal Information

Registration is not required in order to use or access this website. However, you are required to register as a customer to perform checkout process.

If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.

We also provide visitors to our website the opportunity to opt-in to receive communications from us. In this case, we ask the visitor for his or her email address and name. These communications will include our regular newsletter, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving these communications by unsubscribe.

Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us at info@carbattery.com.my. You may also complete any corrections, updates or deletion requests at member profile; you also may make your request by phone or postal mail at the address/phone number indicated at the end of this privacy policy.

Security

We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. We are not in a position to guarantee the absolute security of your information.

You may submit any questions you may have about our security procedures by emailing us at info@carbattery.com.my

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

Contact Details

If you have any questions or concerns regarding this privacy policy, or you wish to contact us by phone or postal mail, our contact information is as follows:

Ooisay DotCom
3A, Jalan Helang Merah,
Kepong Baru Industrial Estate, Kepong,
52100, Kuala Lumpur

FAQ